Knowledgebase
How do I…?
Step-by-step guides written by the engineers who run the servers. If a guide doesn't get you there, support is a message away.
Getting started
Your first steps with a DrivenHost account.
1 guidecPanel & hosting
Managing your hosting through cPanel.
3 guidesMailboxes, devices, deliverability.
3 guidesDomains & DNS
Nameservers, records, transfers.
2 guidesWordPress
Installing, maintaining and fixing WordPress.
1 guideSecurity & SSL
Certificates, hardening, account safety.
1 guideReseller hosting
Running client accounts under your reseller plan.
1 guideBilling & account
Invoices, renewals and account changes.
0 guidesAll guides
12 guides · newest first
Reseller hostingCreate your first client account in WHM
A reseller walkthrough for setting up a hosting package in WHM and creating your first client's cPanel account the right way.
Create an FTP account (and when you actually need one)
How to create an extra FTP account in cPanel, restrict it to one directory for a developer, and why SFTP is usually the better choice.
Turn on SPF and DKIM for your domain
Use cPanel's Email Deliverability screen to set up SPF and DKIM records so mail from your domain stops landing in spam folders.
Get your free SSL certificate working
How to check your free AutoSSL certificate in cPanel, force visitors onto https, and fix the warnings that sometimes remain afterwards.
Download a full backup of your account
Step-by-step instructions for generating a full cPanel backup, downloading it, and why you should keep a copy somewhere off the server.
Upload your website with File Manager (no FTP needed)
How to upload a zipped copy of your website through cPanel File Manager and extract it into public_html, with no FTP client required.
Add or edit DNS records in cPanel's Zone Editor
Add A, CNAME, MX, and TXT records in cPanel's Zone Editor, understand TTL, and avoid the trailing-dot mistake everyone makes once.
Install WordPress with Softaculous
Install WordPress from cPanel in a few minutes using Softaculous, then fix the three settings every new site should change first.
Point your domain at your hosting (nameservers vs A records)
Two ways to connect a domain to your hosting: change nameservers or add A records. When to use each, and what propagation really means.
Your first hour with a new hosting account
Just signed up? Log in to cPanel, point your domain, create an email address, and get a site online, in roughly the first hour.
Set up your email on iPhone or Android
Add your domain email to an iPhone or Android phone using IMAP, with the exact server settings pulled straight from cPanel.
How to create an email account in cPanel
Create a new email address on your domain from cPanel, set a strong password, choose a mailbox size, and log in to webmail.
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