Knowledgebase
How do I…?
Step-by-step guides written by the engineers who run the servers. If a guide doesn't get you there, support is a message away.
Getting started
Your first steps with a DrivenHost account.
3 guidescPanel & hosting
Managing your hosting through cPanel.
4 guidesMailboxes, devices, deliverability.
5 guidesDomains & DNS
Nameservers, records, transfers.
5 guidesWordPress
Installing, maintaining and fixing WordPress.
3 guidesSecurity & SSL
Certificates, hardening, account safety.
3 guidesReseller hosting
Running client accounts under your reseller plan.
2 guidesBilling & account
Invoices, renewals and account changes.
0 guidesAll guides
25 guides · newest first
Security & SSLHow do I password protect a folder in cPanel?
Put a login prompt in front of a folder on your site with Directory Privacy in cPanel, then add the users who are allowed through.
Set up an email autoresponder
Create an automatic reply for one of your mailboxes in cPanel, set how often it repeats, and schedule the start and stop times.
How do I forward email to another address?
Set up a cPanel email forwarder so mail sent to one of your addresses is delivered to another mailbox, with or without keeping a local copy.
How do I log in to cPanel?
Three ways to reach your cPanel login screen, how to sign in, and what to check when the page will not load or your password is refused.
How do I create a WordPress staging site?
Create a private staging copy of your WordPress site in cPanel with Softaculous, test changes safely, then push the updates back to live.
Add a second domain to your hosting
Add a second domain to your existing cPanel account, point it at your hosting, and upload its files so the new site loads on its own name.
How do I check my disk space usage?
Find out how much disk space your hosting account is using, see which files and mailboxes are taking it up, and clear space safely from cPanel.
How do I change my cPanel password?
Change your main cPanel password, update an individual mailbox password, and find out what to do if you are locked out of the account.
How do I set up a domain redirect?
Use the Redirects tool in cPanel to send one domain, subdomain or page to another address, pick 301 or 302, and confirm the change works.
Create and edit hosting packages in WHM
Build reusable WHM packages that set disk, bandwidth and feature limits for your reseller clients, assign them at signup, and edit them later.
Turn on two-factor authentication in cPanel
Protect your cPanel login with two-factor authentication using an authenticator app, so a stolen password on its own will not let anyone in.
Reset a WordPress password with phpMyAdmin
Locked out of wp-admin with no working reset email? Set a new WordPress password directly in the database using phpMyAdmin in cPanel.
How do I create a subdomain in cPanel?
Create a subdomain such as blog.example.com in cPanel, point it at the right folder, add your files, and secure it with an SSL certificate.
Create your first client account in WHM
A reseller walkthrough for setting up a hosting package in WHM and creating your first client's cPanel account the right way.
Create an FTP account (and when you actually need one)
How to create an extra FTP account in cPanel, restrict it to one directory for a developer, and why SFTP is usually the better choice.
Turn on SPF and DKIM for your domain
Use cPanel's Email Deliverability screen to set up SPF and DKIM records so mail from your domain stops landing in spam folders.
Get your free SSL certificate working
How to check your free AutoSSL certificate in cPanel, force visitors onto https, and fix the warnings that sometimes remain afterwards.
Download a full backup of your account
Step-by-step instructions for generating a full cPanel backup, downloading it, and why you should keep a copy somewhere off the server.
Upload your website with File Manager (no FTP needed)
How to upload a zipped copy of your website through cPanel File Manager and extract it into public_html, with no FTP client required.
Add or edit DNS records in cPanel's Zone Editor
Add A, CNAME, MX, and TXT records in cPanel's Zone Editor, understand TTL, and avoid the trailing-dot mistake everyone makes once.
Install WordPress with Softaculous
Install WordPress from cPanel in a few minutes using Softaculous, then fix the three settings every new site should change first.
Point your domain at your hosting (nameservers vs A records)
Two ways to connect a domain to your hosting: change nameservers or add A records. When to use each, and what propagation really means.
Your first hour with a new hosting account
Just signed up? Log in to cPanel, point your domain, create an email address, and get a site online, in roughly the first hour.
Set up your email on iPhone or Android
Add your domain email to an iPhone or Android phone using IMAP, with the exact server settings pulled straight from cPanel.
How to create an email account in cPanel
Create a new email address on your domain from cPanel, set a strong password, choose a mailbox size, and log in to webmail.
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